This letter is to acknowledge the excellent customer service provided by your employees. They removed our old heating and AC system and installed a new system. They arrived on time both days, kept the work areas inside and outside of our house picked up and clean and answered all of my questions about our new system. Since I had to prune some bushes to make room for the new AC unit, they offered to haul away the cuttings with the other trash and made some minor repairs to our ducting to help with appropriate airflow. In summary, they exhibited the professionalism and courtesy that is often absent when dealing with home repair and maintenance personnel today. They are a positive reflection on your company and should be commended for a job well done. I trust that I am not the only person impressed with their work. We first called City Wide for repair work several years ago and were similarly impressed with the professionalism of your service technicians. It is apparent that you train your employees in customer service issues and expect them to provide more than just technical heating and AC skills. We are happy to recommend City Wide to friends and neighbors and will call you with all of our future heating and AC needs.
(515) 274-9361