Dick

Thank you for coming to our rescue so quickly when a competitor failed to find and fix the problem with our furnace. I called to ask for help with a furnace problem. You took my call and were quick to dispute a competitor’s quote to replace two motors and the control board on our Bryant furnace. In fact, their employee was unable to find the problem or rapid cycling and recommended a new furnace for over $3000. You suggested that a City Wide technician check the problem the next day. Your very able employee solved a high-pitched tone problem…the other company had installed that new motor a year ago. He found no high amperage draw as they earlier claimed. When the cycling problem did not reappear while he was here, he finished by checking other components and oiling the blower motor. The next day the furnace began to rapidly cycle again so I called at 8 AM. Although my technician was scheduled in Norwalk for that morning, he arrived here that afternoon. Thinking he found a loose connection, he placed new connectors on all the wires. The furnace has not missed a beat since then! Thank you for taking the time to check that repair quote, even though it was late in the day, and for sending someone so competent and dispatching him so promptly. Your company is the best!